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    PRIVACY POLICY


    This Privacy Policy describes how Service Wand Inc. (“Company”, “we”, “our”, or “us”) collects, uses, discloses, and protects personal information when you use www.servicewand.com (the “Site”).

    The Site is operated as a Software-as-a-Service (SaaS) platform providing digital tools, integrations, and business automation solutions.

    By accessing or using the Site, you agree to the terms of this Privacy Policy.


    1. Company Information

    The Site www.servicewand.com is owned and operated by Service Wand Inc.

    Service Wand Inc. acts as the data controller for personal information collected through the Site.

    Contact information:

    Email:

    info@servicewand.com

    Address:

    5830 E 2ND ST STE 7000 #15414

    CASPER WY 82609

    United States


    2. Purpose of this Privacy Policy

    The purpose of this Privacy Policy is to inform users of the Site about:

    1. The personal data we collect
    2. How we use collected data
    3. Who has access to the data collected
    4. The rights of Site users
    5. The Site’s cookie policy

    This Privacy Policy applies in addition to the Terms and Conditions of our Site.


    3. GDPR Compliance

    For users located in the European Union, we adhere to Regulation (EU) 2016/679, known as the General Data Protection Regulation (GDPR).

    For users located in the United Kingdom, we adhere to the UK GDPR as incorporated under the Data Protection Act 2018.

    We have not appointed a Data Protection Officer because our organization does not fall within the categories requiring one under Article 37 of the GDPR.


    4. Consent

    By using our Site, users agree that they consent to:

    1. The conditions set out in this Privacy Policy.

    Where the legal basis for processing personal data is user consent, you may withdraw consent at any time.

    Withdrawing consent will not affect processing already completed before withdrawal.

    Users may withdraw consent by:

    1. Contacting us at info@servicewand.com
    2. Adjusting account or cookie settings
    3. Using unsubscribe links included in marketing emails


    5. Legal Basis for Processing

    We collect and process personal data of users in the European Union only when we have a legal basis under Article 6 of the GDPR.

    Legal bases include:

    5.1 User Consent

    Users have provided consent to the processing of their personal data for specific purposes.

    5.2 Legitimate Interests

    Processing is necessary for our legitimate interests, including:

    1. Operating and maintaining the platform
    2. Ensuring system security and fraud prevention
    3. Monitoring platform performance and analytics
    4. Providing customer support
    5. Preventing abuse or unauthorized platform use
    6. Developing new features and services

    5.3 Contractual Necessity

    Processing is necessary to perform contractual obligations, including:

    1. Creating or maintaining user accounts
    2. Providing access to the platform
    3. Processing payments and subscriptions
    4. Delivering requested services


    6. Personal Data We Collect

    We collect only the data necessary to achieve the purposes described in this Privacy Policy.

    6.1 Data Collected Automatically

    When you visit the Site, we may automatically collect:

    1. IP address
    2. Location information
    3. Clicked links
    4. Content viewed


    6.2 Data Collected Directly From Users

    We may collect the following information when users interact with the Site:

    1. First and last name
    2. Age
    3. Date of birth
    4. Sex
    5. Email address
    6. Phone number
    7. Address
    8. Payment information
    9. Autofill data


    6.3 Methods of Data Collection

    Data may be collected when users:

    1. Create an account
    2. Submit forms on the platform (contact, registration, onboarding forms)
    3. Purchase subscriptions or services
    4. Communicate with support
    5. Use or interact with platform features


    7. How We Use Personal Data

    We use personal data only for the purposes described in this Privacy Policy.

    7.1 Automatically Collected Data

    Automatically collected data may be used to:

    1. Monitor platform performance
    2. Analyze user behavior and usage trends
    3. Maintain system security and integrity
    4. Detect fraud or unauthorized activity
    5. Improve user experience
    6. Generate analytics reports

    7.2 User-Provided Data

    Information provided directly by users may be used to:

    1. Create and manage user accounts
    2. Provide access to platform features
    3. Process payments and subscriptions
    4. Communicate with users
    5. Improve platform services
    6. Monitor system security
    7. Prevent fraud or misuse
    8. Comply with legal obligations


    8. Disclosure of Personal Data

    8.1 Employees

    We may disclose user data to employees who reasonably require access to perform their duties.


    8.2 Third-Party Service Providers

    We may share user data with third-party providers including:

    1. Payment processors
    2. Cloud hosting providers
    3. Analytics providers
    4. Email or messaging providers
    5. Customer support tools
    6. Third-party integrations

    Data shared may include:

    1. Name and account information
    2. Email and contact details
    3. Payment and billing information
    4. IP address and device information
    5. Usage data
    6. Communication records
    7. API and integration data

    These third parties may only access data necessary to perform their services.


    9. Other Legal Disclosures

    We may disclose personal data if required:

    1. By law
    2. For legal proceedings
    3. To protect our legal rights
    4. In the event of a company sale or acquisition

    If users follow links to external websites, we are not responsible for the privacy policies of those sites.


    10. Data Retention

    Personal data is stored only as long as necessary to fulfill the purposes for which it was collected.

    Users will be notified if data must be retained for longer periods.


    11. Data Security

    We implement administrative, technical, and physical safeguards to protect personal data.

    Security measures include:

    1. Secure encrypted transmission (HTTPS / TLS)
    2. Authentication controls
    3. Secure hosting infrastructure
    4. System monitoring

    Access to personal data is restricted to authorized personnel.

    However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.


    12. International Data Transfers

    Personal data may be transferred to:

    United States of America

    Where required, we ensure appropriate safeguards are implemented, including:

    1. Adequacy decisions by the European Commission
    2. Standard contractual clauses
    3. Binding corporate rules


    13. User Rights (GDPR)

    Users located in the EU have the following rights:

    1. Right to be informed
    2. Right of access
    3. Right to rectification
    4. Right to erasure
    5. Right to restrict processing
    6. Right to data portability
    7. Right to object


    14. Children’s Privacy

    We do not knowingly collect personal data from children under 16 years of age.

    If we discover such data has been collected, it will be deleted as soon as possible.

    Parents or guardians may contact us if they believe a child has provided personal information.


    15. Access, Modification, and Deletion of Data

    Users may request to:

    1. Access personal data
    2. Correct personal data
    3. Delete personal data
    4. Challenge processing

    Requests may be submitted by contacting our privacy officer.


    16. Do Not Track Signals

    Do Not Track (DNT) is a browser privacy preference.

    If a browser sends a DNT signal indicating a user does not wish to be tracked, we will respect that signal.

    We cannot guarantee how third-party services respond to DNT signals.


    17. Opt-Out of Data Collection

    Users may opt out of certain data uses including:

    1. Marketing emails (unsubscribe links)
    2. Analytics tracking (browser settings or cookies)
    3. Product updates or newsletters
    4. Third-party integrations connected to their account
    5. SMS marketing communications (where applicable)


    18. Cookie Policy

    Cookies are small files stored on a user's device that collect browsing information.

    Users may disable cookies through browser settings.

    Types of cookies used on the Site:

    18.1 Functional Cookies

    Used to remember selections and preferences.

    18.2 Analytical Cookies

    Used to understand how users interact with the Site.

    18.3 Targeting Cookies

    Used to personalize information and content.


    19. Changes to this Privacy Policy

    This Privacy Policy may be updated from time to time.

    When changes occur:

    1. The Effective Date will be updated
    2. Users may be notified via email

    Users are encouraged to periodically review this policy.


    20. Complaints

    If you have concerns about how we process personal data, please contact us first.

    If concerns remain unresolved, you may contact a supervisory authority.

    Users in the European Economic Area (EEA) may lodge complaints with their national data protection authority.


    21. Contact Information

    If you have questions regarding this Privacy Policy, please contact:

    Service Wand Inc.

    Email:

    info@servicewand.com

    Address:

    5830 E 2ND ST STE 7000 #15414

    CASPER WY 82609

    United States